Refund policy
Return & Refund Policy
At Southeast Palmer, we want you to love what you ordered. If something isn't right, we're here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:
- Unworn and unwashed
- In their original condition with all tags attached
- Free from odors, stains, or damage
Items that do not meet these conditions will not be accepted and will be returned to the customer.
How to Start a Return
To initiate a return, please contact us at [southeastpalmer@gmail.com] with your order number and reason for return. We'll provide you with return instructions and a return address.
Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
Refunds
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that original shipping charges are non-refundable.
Exchanges
We're happy to exchange items for a different size or color, subject to availability. Please contact us to arrange an exchange.
Defective or Incorrect Items
If you received a defective or incorrect item, please contact us within 7 days of delivery so we can make it right at no cost to you.
Final Sale Items
Items marked as final sale are not eligible for returns or exchanges.